Privacy Statement

Last updated: Jun 26, 2024

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1. Your privacy is really important to us whenusing Navigating with Nour LLC. You are trusting us with your data, and we wantto make sure it’s safe, secure, and handling in a responsible manner. Below isthe Privacy Statement that Navigating with Nour LLC. ("Company"," us", " our", and " we") commits to whichoutlines what data we collect and how it is used. We reserve the right toupdate this Statement and will post any changes here. If you have anyquestions, please reach out to us by emailing contact@navigatingwithnour.com. We comply with applicable dataprotection legislation, which includes but is not limited to: the GDPR, theUK GDPR, and the Swiss Federal Data Protection Act and its implementingregulations ("SwissDPA"), in each case, as may be amended, superseded orreplaced. Navigating with Nour LLC recognizes the importance of privacy, and this Privacy Statement (or“Statement”) is to help you understand and describe how we collect, use, anddisclose your data:

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2. Collection and use of information

3. Sharing your data

4. Categories of data

5. How we use your data

6.Security of your data

7.Use of third-party services

8.Your Privacy Rights

9. Cookies

10. Children’s data

11. Users outside the US

12. Changes and contacting us

2.  Collection and use of information.

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1. We collect data about you directly from you and automatically throughyour use of our Services. We may combine data automatically collected withother data that we have collected about you including from publicly availablesources. We encourage you to provide only that data that is necessary for usingour Services.
2. Data collected automatically. Like manywebsites, technologies to receive and store certain types of data when youinteract with us through your device. Using these technologies helps uscustomize your experience with our Services, improve your experience.

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3. Sharing your data.

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We do not sell your data to any third parties ordisclose it in exchange for money or other valuable consideration. We do notshare your data with others except as indicated within this Policy, or when weinform you at a subsequent time. We may share your data as follows:

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1. With third-party serviceproviders, contractors, or government entities.
2. We use third-partyservice providers services on our behalf or to assist us with providingservices to you such as: to process payment card transactions, sending emailshosting, IT services, or customer service;
3. For search engineoptimization (“SEO”) purposes and for serving you the most relevantadvertising;
4. With service providersand government entities for legal, security, and safety purposes. This includessharing data to enforce policies or contracts, address security breaches, andassist in the investigation of fraud, security issues, or other concerns.
5. If we believe that disclosureis reasonably necessary to comply with a law, regulation, legal, orgovernmental request; to enforce applicable Terms of Service or this Policy.
6. For our own internal business purposes including but not limited toproduct improvement in aggregated, anonymized, and/or de-identified form thatcannot reasonably be used to identify you.

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4. Categories of data.

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When using Navigating withNour LLC, we collect information including but not limited to the followingpotentially personal data (or “personal information”):

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1. Email: This is used as your account login and we may occasionally sendemails communicating to you. We will not share this with any third party that'snot necessary for the product to function (e.g. it would be shared with ourauthentication provider). We will not share your information or email to any thirdparty that is not necessary.
2. Entries and Conversations: when you put down thoughts or talk withcoaches or otherwise input data into the Services - that is information that isultimately stored and used in the Services.
3. AI Artifacts: there are likely artifacts that are generated from yourentries and conversations (e.g. summary, questions, themes); we treat artifactssuch as summaries the same as your raw entries and conversations and treat withthe same encryption method.
4. Phone Number: If you optionally setup text message reminders or otherphone functionality, your phone number will be stored. We will not share yourphone number to any third party that is not necessary for the product tofunction.
5. In addition to this information, we may collect information such asbrowser metadata and how often you log in, what features you use in the productetc. in order to help us understand high level analytics of how the product issued.
6. Other: Identification data: name/s and surname/s; address;Identification tax number (NIF/DNI/NIE), economic, financial, or banking data,if applicable (such us, billing information, in particular). academic andprofessional data: training/qualifications, student record, professionalexperience, membership of professional associations, among others, ifapplicable. Giving testimonials concerning to the provided services, which maybe sent by the client to Company, and we may then post to our sites.
7. Clients’ records after the Services are rendered.
8. Any other information you choose to submit to the Services.

5. How we use your data.

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We may use data wecollect about you to:

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1. We will use your data to provide our Services to you; we use the paymentdata you provide to us in order to alert you of, to allow us to present thebilling history, and to perform internal financial processes.
2. Improve our products. Analysis about your use of, or interest in ourproducts.
3. We may send you service emails to ensure the service is workingproperly.
4. Subject to your preference, we may send you emails about new productfeatures or other news about Company or on topics we think would be relevant toyou.
5. We may contact you to inform you about changes in your services, ourservice offering and other important service-related notices.
6. To communicate to you information related to the Services, news and value-addedimprovements, as well as related activities and training.
7.  If you apply to a job position in Company, when you send us yourapplication to participate in a job application process.
8. To post Your testimonials or any relevant experience with the aim toshow the day-to-day activity of Company.
9. As a recommendation of the “International Coaching Federation”, weprocess all clients’ records during the coaching performance and because of theCoaching Agreement.
10. To detect, investigate and prevent activity, we think may be potentiallyillegal, unlawful or harmful and to enforce our Statement or any other purposereferenced herein or therein.
11. We may use your data to comply with applicable legal obligations as wellas to protect our rights and interests as well as the rights and interests ofour users and any other person.

6. Security of your data.

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1.  We take reasonable and appropriate steps to protect the data entrustedto us and treat it securely in accordance with this Statement. We implementsafeguards designed to protect your data from accidental/unlawful destruction,loss, alteration, and unauthorized dissemination. We will retain your data asneeded to fulfill the purposes for which it was collected or as needed tofulfil our business needs or legal requirements. In the event that a securityissue arises, we will disclose any relevant information via email or our socialmedia channels.
2. We have implemented technical andorganizational measures designed to protect the data and protect its security,availability, integrity and confidentiality.
3. Datacollection is limited to the purposes of processing (or the data that Youchoose to provide).

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7. Use of third-party services.

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The use of third-partyservices and software libraries is necessary to help power features of Companyincluding providers where raw entries and conversations may be sent in order topower functionality like the talking with coaching. By using Company, you areeffectively agreeing to this Privacy Statement of our providers. We will do ourbest to remove any identifiable information before sending to our providers butbecause we do not control the content that is input, we cannot fully guaranteethat identifiable information is not sent to our providers. 

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8. Privacy Rights.

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THIS INCLUDES CALIFORNIA (ANDOTHER STATES [INCLUDING BUT NOT LIMITED TO VIRGINIA AND COLORADO)] AND OTHERAPPLICABLE LAWS FOR PRIVACY RIGHTS SUCH AS GDPR. The following disclosures areintended to provide additional information about (1) the categories of PersonalInformation we collect (as defined above), (2) the source of the PersonalInformation, (3) how we use each category of Personal Information, and (4) howwe disclose Personal Information. These disclosures do not limit our ability touse or disclose information as described above.

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1. Category of Personal Information: Name, e-mailor user ID, profile password, gender, phone number, payment details, date ofbirth, geolocation, and any other conversation content that might be generatedby you on the Services or your use of the Services.
2. Sources of Personal Information: directly fromyou, third-party sites or sources such as our trusted business partners ,analytics tools, and social networks.
3.  Use of Personal Information: deliver theServices to you, provide you information and communicate with you about youraccount and usage such as about your payments or transaction history, provideyou promotions, enhance and personalize your user experience. Lastly, toimprove our Services as well as build new services in the future.
4.  Disclosure of Personal Information: ouraffiliates, our services providers such as for hosting the Service, processingpayments, and communicating with you.
5. To the extent provided for by law, you mayhave the following privacy rights:
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   I. The right to know what Personal Information wehave collected and how we have used and disclosed it;
   II. The right to request deletion of your PersonalInformation; and
   III. The right to be free from discriminationrelating to the exercise of your privacy rights.
   IV. We do not and will not sell or share (as defined by CPRA) your Personal Information.

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To the extent provided for by law, you mayhave the following privacy rights:

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1. The right to know what Personal Information wehave collected and how we have used and disclosed it;
2. The right to request deletion of your PersonalInformation; and
3. The right to be free from discriminationrelating to the exercise of your privacy rights.
4. We do not and will not sell or share (as defined by CPRA) your Personal Information.

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Exercising Your Rights: Data subjects canexercise the above privacy rights by emailing us at contact@navigatingwithnour.com.

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Verification: in order to protect yourPersonal Information from unauthorized access or deletion, we may require youto verify your identity before you can submit a privacy request to know ordelete Personal Information. In order to keep your data accurate and complete,you can log in to review and update your Account data. You may also contact usto: request the personal data we have collected from you or request therectification or deletion of such data. We will do our best to honor yourrequests subject to any legal and contractual obligations. If you do not wishto receive promotional emails from us, you may opt out at any time by using thelink in the email itself. Please note that it may take up to ten (10) days toprocess your request.

Authorized Agent. You may submit a request toknow or a request to delete your Personal Information through an authorizedagent. If you do so, the agent must present signed written permission to act onyour behalf and you may also be required to independently verify your identityand submit proof of your residency.

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9. Cookies.

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1.  Our Services use cookies and other similar device identificationtechnologies (collectively "cookies") to provide our services, tounderstand how they are used, and for analytics, personalization, customizationand marketing purposes. Personal data, such as your email address, may becollected through the cookies.
2.  Cookies may also be set by the Services feature to enable it to functionproperly. Information collected by these cookies is governed by the privacypolicy of the company that created it.
3.  What are cookies? We use the term “cookie” to refer to all technologieswhich store and access information on the device that you use to access ourservices, such as your computer, tablet, or mobile phone. For example, we useHTTP cookies (web/browser cookies), which are small data files (typically madeup of numbers and letters) that are downloaded when you access our services andallow us to recognize your device.
4. Cookies enable websites to recognize your device and are often used tohelp the website function properly and to provide information to the owner(s)of the site. Cookies are necessary to recognize or “remember” anything aboutvisitors.
5. First party cookies: these are sent andare managed by Company.
6. Third-party cookies:these are not owned managed by Company, but by another entity.

Further information:

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When you visit our sitesor otherwise interact with our Services, we and our service providers acting onour behalf automatically collect certain data using tracking technologies likecookies, and similar technologies. We use this data to understand how visitorsto our websites are using them and which pages and features of the websites aremost popular. This helps us understand how we can improve our websites andtrack performance of our advertisements.

 In addition, we use tracking technologies to help improve the navigationexperience on our Services. We don’t sell this information to third parties.

Cookies and similar technologies are pieces of data contained in a verysmall text file that is stored in your browser and/or device. These allow ourServices to identify your device as you navigate our Services.

By themselves, cookies do not identify you specifically, instead theyrecognize your web browser or device.

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10. Children’s data.

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You must be at least eighteen (18) years ofage to use the Services, unless the age of majority in your jurisdiction isgreater than eighteen (18) years of age, in which case you must be at least theage of majority in your jurisdiction (e.g., twenty-one (21)), or you must haveverifiable parental consent. If you are under the applicable age of majorityand do not have verifiable parental consent, you shall not use and are notpermitted to use the Services and you must immediately leave the Services. ByUsing the Services, you represent and warrant that you have reached at leastthe age of eighteen (18) and the age of majority in your jurisdiction. Wemaintain a zero-tolerance policy for any minors on the Services. For theavoidance of doubt, this includes whether such individuals are actually minorsor pretending to be minors (e.g., role-play). We do not knowingly collect Personal Information from anyone under theage of 18. If we discover that a person below 18 years of age or younger hasprovided Personal Information to us, we automatically delete such information.If you are a parent or guardian of a minor under the age of eighteen (18)and believe he or she has disclosed Personal Information to us, please contactus at contact@navigatingwithnour.com.

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11. Users outside the United States.

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If you are an individual located in anotherjurisdiction outside of the United States (“US”) or the European Economic Area,United Kingdom, or Switzerland (collectively “EEA”) with laws governing dataprocessing that differ from US or EEA laws, please be aware that data wecollect will be processed and stored in the US or in other countries where weor our service providers have operations. Your use of the Services is voluntaryand you are doing so with a full understanding that by submitting your data to Company,you understand and acknowledge to have your data transferred to, US or anotherjurisdiction which may not offer the same level of privacy protection as thosein the country where you are located.

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12.  Changes and contacting us.

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a. This Statement is currentas of the Effective Date set forth above and if any changes are made, we’llpost them on this page. If you continue to use Company after those changes arein effect, you agree to the changes. This Statement may change if there is amaterial change to the way data is processed by Company.

b. If you have any questions or comments about this Statement, pleasecontact us at contact@navigatingwithnour.com or 418 Broadway #6246 Albany, NY 12207 USA.

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